KATHARINE Services
Quality Guarantee
Clear product information, careful review and fair support where a confirmed manufacturing issue is found.
Official guidance
Clear information,
personal attention.
Our Standard
Materials, purity, weight and workmanship are described according to the product label, certificate and sales record. Natural stones may show inclusions, colour variation and individual growth characteristics.
Quality Review
Where inspection confirms a product quality issue under normal use and reasonable care, KATHARINE will offer an appropriate solution such as repair, replacement or another fair remedy.
Normal Wear
Scratches, finish changes, accidental damage, chemical exposure, natural gemstone characteristics and work performed by an unauthorised third party are generally not manufacturing defects.